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Frequently Asked Questions

Behind the Recipes

  • Yes! FEDIAF-complete, the gold standard in Europe (and tougher than AAFCO), as well as being compliant with our PFIAA standards we have here in Australia. 

    Louis recipes are built specifically for obligate carnivores. That means real meat is always the star, but we don’t stop there. Each meal includes a precise, vet-formulated nutrient mix to give your cat everything they need to thrive.

  • Yep. Louis is perfect for kittens from 8 weeks old and up.

    Our fresh, gently cooked meals are vet formulated to fuel healthy growth, endless play, and proper little carnivore energy. It's packed with real meat and essential nutrients to support developing muscles, bones, and brains.

    As your kitten grows, update their weight and age in the calculator to stay on track with their caloric needs.

  • We gently cook every batch in a licensed Sydney kitchen using human-grade Aussie meat from trusted local suppliers.

  • Raw can be risky, full of bacteria and hard to balance.
    Kibble is ultra-processed, carb-heavy, and sprayed with synthetic nutrients.
    Canned is often made with mystery meat and over cooked to mush.

    Louis is fresh: This means it is gently cooked to eliminate harmful bacteria while retaining its nutrients. Ontop of this we source real human-grade meat, and add in vet-formulated nutrients to meet all FEDIAF standards.

  • Human-grade meat means premium cuts you'd happily serve yourself, fresh chicken thigh, juicy beef cuts. Clean, nutritious, and strictly handled to human-food safety standards. That’s Louis.

    So what are meat by-products? That’s corporate pet-food code for scraps. Beaks, feathers, lungs, floor scraps, leftovers you'd never choose, whatever’s cheap really.

  • No! Cats are 100% carnivores. That means they need 100% meat. No Veggies, no grains, no fillers.

    All we’ve added to our meat-packed recipes is a vet-formulated nutrient premix to make sure your cat gets every essential vitamins and minerals they need.

Serving & Storage

  • Each packet is a day’s worth of fresh, gently cooked food. Just open one up, scoop out half in the morning, and the other half at dinner. Done.

    Got a grazer? No problem. You can dish it out in smaller meals throughout the day 

    Once opened, a packet stays fresh in the fridge for 2 days. Unopened? It’s good for 5 days chilled, or up to 9 months in the freezer.

    We recommend keeping about 3-5 packets in the fridge at all times. Every time you use one, replace it with one from the freezer.

  • We go into more detail below these FAQ's as well as a inside a booklet you'll get with your trial box.

    Adult Cats (12+ months)

    We try keep it simple for you, one of our Louis packets contains 200 kcal, which suits a 4.5 kg cat (your average house panther). This is because Most adult cats need around 45 kcal per kg of body weight each day.

    Kittens (under 12 months)

    Growing machines. Kittens need up to 90 kcal per kg, daily. That’s twice what adults eat.

    Pregnant/Nursing Cats

    Nurturing kittens takes energy. A lot of it. Thats why these mothers need 90–180 kcal per kg, per day. Yes, that’s a lot.

  • Cats can be cautious eaters, so it’s best to transition gradually over 7–14 days. Start by offering Louis in a separate bowl so your cat can explore at their own pace. Then mix Louis into their usual food, slowly increasing the amount each day. By the end of the first week, most cats are happily eating Louis as their main diet.

    We include a feeding guide with every order to make the switch simple, and recommend starting with our Chicken recipe, it’s the most familiar and loved by even the fussiest cats.

  • What looks like fussiness is often just neophobia. It’s not about being picky, it’s an instinct to be cautious with new foods.

    Getting past that takes a little patience, some take a week or two. Stick with it. Because once your cat’s on Louis, you’ll see the difference.

    If you're unsure, send us an email at hello@louispetco.au and we will do our best to guide you.

  • Here’s how to keep your monthly trays fresh and ready:

    • Freeze (almost) the lot as soon as it arrives
    • Keep 3 to 5 of the trays in the fridge
    • Every time you use one, replace it with a frozen one. That way, you’re always a day ahead.
  • You don't need to heat up Louis, most cats like it straight from the fridge.

    But all cats are different, and some prefer their food closer to prey temperature, if this is the case, just give it a quick blast in the microwave for about 10 seconds and serve it as normal.

Orders, Payments & Shipping

  • Currently we only deliver in Sydney, but we are wanting to expand soon so give us a follow to stay in the know.

  • Shipping is 100% free on every order, even your trial box.

  • Yes, you can.

    Just do the quiz and grab a one-time trial box, no strings attached. We’ll create an account for you at checkout, and if you don’t want to continue, you can cancel anytime from your account page.

    You’ve got a couple of weeks to decide, so no rush. Try it, see how your cat reacts, and take it from there.

  • Absolutely. You’re in full control.

    Just log in to your account and you can move your next delivery, change how often it arrives, or pause it anytime.

  • No problem!

    You can pause your deliveries or set them to restart when you're back, all from your account.

  • When your next order starts getting packed for delivery.

    Need to pause or shift your delivery date? Just log into your Louis account and update your subscription settings, easy

Still have questions? We are here to help!